Job Description
AutoID is looking for an experienced IT Peripheral Equipment Service Coordinator to lead its technical service team. This role is ideal for someone with a strong technical background who enjoys solving complex equipment issues while managing a team of skilled technicians.
As the Service Coordinator, you will oversee the daily repair and maintenance of IT peripheral equipment, ensure repairs are completed to a high standard, and maintain clear communication with customers throughout the service process. You’ll also work closely with the sales and logistics departments to improve workflows and deliver excellent customer support.
Experience with AutoID and AIDC equipment, such as barcode printers, barcode scanners, mobile computers, and industrial devices, is highly valued. The position offers the opportunity to work with modern technologies while helping customers keep their business operations running smoothly.
Job Overview
| Job Title | IT Peripheral Equipment Service Coordinator |
|---|---|
| Industry | Information Technology / Technical Services |
| Job Type | Full-time |
| Location | Romania |
| Company | AutoID (SOFA SOFT SRL) |
| Experience Required | Minimum 3 years |
| Driving Licence | Category B preferred |
Who Can Apply?
The ideal candidate should have:
- A university degree in IT, Electronics, Automation, or a related technical field.
- At least three years of experience repairing or maintaining AutoID or similar industrial equipment.
- Strong technical troubleshooting and diagnostic skills.
- Leadership or team coordination experience (preferred).
- Excellent communication and organisational abilities.
- A proactive attitude and problem-solving mindset.
- A Category B driving licence.
- Experience working with AIDC equipment from brands such as Zebra, Honeywell, Datalogic, or CAB is considered an advantage.
Key Responsibilities
As an IT Peripheral Equipment Service Coordinator, you will:
- Coordinate the daily activities of the technical service department.
- Assign repair tasks and manage service priorities.
- Lead, train, and support the team of service technicians.
- Communicate with customers regarding repair progress and technical solutions.
- Inspect and approve completed repairs to ensure quality standards.
- Prepare service reports and recommend process improvements.
- Work closely with the sales and logistics teams to improve service efficiency.
- Help maintain high levels of customer satisfaction through reliable technical support.
Benefits
Employees joining AutoID can enjoy:
- Competitive salary with performance-based bonuses.
- Modern working environment equipped with advanced technologies.
- Professional technical training and industry certifications.
- Real opportunities for career advancement.
- A friendly, supportive, and collaborative team.
- Long-term career growth within an established technology company.
About AutoID
AutoID, operated by SOFA SOFT SRL, is a Romanian technology company specialising in Automatic Identification and Data Capture (AIDC) solutions. The company supplies barcode scanners, barcode printers, RFID systems, mobile computers, industrial tablets, POS equipment, and other IT solutions for industries including retail, logistics, manufacturing, and warehousing.
AutoID partners with globally recognised technology brands such as Zebra, Honeywell, Datalogic, Toshiba, CAB, TSC, and FLIR to provide customers with reliable hardware, software, technical consulting, implementation, and after-sales support. The company continues to expand its technical team while investing in employee development and high-quality customer service.
