Cognizant Romania is seeking German-speaking professionals to join its multilingual customer support team. The position primarily involves reviewing and processing online privacy requests for a leading multinational client. Employees are expected to analyse reported content, assess the validity of requests, and ensure compliance with established privacy policies and regulations.
This is an ideal opportunity for recent graduates or candidates looking to begin their careers in customer support, content moderation, or privacy operations. The company provides structured training and ongoing learning opportunities to help employees develop professionally.
Job Overview
| Category | Details |
|---|---|
| Job Title | Customer Support – German Speaker |
| Company | Cognizant Romania |
| Location | Bucharest, Romania |
| Experience Level | Entry Level |
| Work Model | Work from Office (Monday–Friday) |
| Languages Required | English and German (Minimum B2 Level) |
| Education | Graduate degree preferred; Law degree is an advantage but not mandatory |
| Main Focus | Privacy request processing and online content review |
| Benefits | Medical insurance, meal tickets, life insurance, learning programs, referral bonuses, and more |
Key Responsibilities
As a Customer Support – German Speaker, your day-to-day responsibilities include:
- Reviewing incoming privacy requests through internal online tools.
- Verifying the authenticity and validity of each request.
- Applying company policies and privacy regulations accurately.
- Handling complex privacy-related cases and regulatory inquiries.
- Meeting weekly productivity and quality targets.
- Keeping up to date with policy and procedural changes.
- Collaborating with colleagues to improve team efficiency and operational processes.
The role requires attention to detail, analytical thinking, and the ability to make sound decisions while maintaining high-quality standards.
Required Qualifications
Candidates applying for this position should possess the following qualifications:
- Fluency in both English and German (minimum B2 proficiency).
- A graduate degree is preferred, while a Law degree is considered an advantage.
- Strong organisational and time management skills.
- Excellent analytical and problem-solving abilities.
- close attention to detail.
- Ability to prioritise tasks efficiently.
- Strong communication and collaboration skills.
Since this is an entry-level role, previous work experience is not mandatory, making it suitable for graduates and individuals beginning their professional careers.
Skills That Can Help You Succeed
Successful candidates typically demonstrate:
- Critical thinking and decision-making abilities.
- Excellent written communication in German and English.
- Strong organisational skills.
- Adaptability to changing policies.
- Ability to work within productivity targets.
- Teamwork and collaboration.
- Customer-focused problem-solving.
These skills enable employees to process requests efficiently while maintaining compliance with privacy standards.
Employee Benefits
Cognizant Romania offers an attractive benefits package designed to support employee well-being and career growth. Benefits include:
- 26 annual vacation days.
- Private medical insurance.
- Meal tickets.
- Life insurance.
- Referral bonus program.
- Banking service partnerships.
- Bookster learning platform.
- Employee Assistance Program (EAP).
- Unlimited Udemy learning subscription.
- Professional training, workshops, and certifications.
These benefits reflect the company’s investment in both professional development and employee wellbeing.
Working Environment
Employees work from the company’s office from Monday through Friday in a collaborative multilingual environment. Team members support international clients while working alongside experienced professionals from various backgrounds.
The organisation encourages continuous learning through certifications, internal training, and career development programs, making it an excellent workplace for individuals seeking long-term professional growth.
About Cognizant Romania
Cognizant Romania is one of Eastern Europe’s largest software product engineering delivery networks, employing more than 2,400 technology professionals. Established in 2018 following Cognizant’s acquisition of Softvision, the company serves clients across industries, including:
- Banking and Financial Services
- Insurance
- Healthcare and Life Sciences
- Communications, Media, and Technology
- Retail
- Manufacturing
- Logistics
- Energy and Utilities
Its Romanian operations continue to support global enterprises by delivering digital engineering, business process, and technology solutions.
